Substitution & Refund Policy

Last updated: September 2026. Draft pending the owner’s review.

Substitutions

Every arrangement is made by hand with fresh flowers, and availability changes with the season and the market. To deliver on time, we may substitute a flower, container or accessory with one of equal or greater value that keeps the style, color and overall look of the design you chose. Photos show our Standard size unless noted.

If you need a specific flower or color with no substitutions, add a note at checkout or call us before you order, and we will confirm availability.

If something is not right

Fresh flowers cannot be returned, but your satisfaction matters to us. If your flowers arrive damaged or are not what you ordered, email support@thefreckledflower.org or call us within 24 hours of delivery with a photo, and we will replace the arrangement or issue a refund or credit.

Delivery issues

Please double-check the recipient’s address and phone number. If a delivery cannot be completed because of incorrect information or because the venue refuses it, a redelivery fee may apply. For funeral orders, if a service has already ended when we arrive, we will contact you to arrange delivery to the family or another location.